Legal
هذا المستند منشور بالإنجليزية، والنص الإنجليزي هو النسخة المُعتمدة. وستصدر ترجمة عربية بعد مراجعتها قانونيًا.
This policy explains how billing, cancellation and refunds work for the Ulka ERP service. It should be read together with our Terms of Service. Because our founding stage is offered at no charge, most of this policy describes how cancellation works today and how refunds would apply if and when paid plans are introduced.
The Founding Offer provides 3 months free to the first 100 eligible businesses. No payment is taken for this period, so no refund applies to it. You can cancel at any time during or after the free period, and businesses that claimed an earlier version of this offer keep the free period they were granted at the time.
We do not currently process payments through the Service, and nothing is ever charged automatically. We will not collect card or payment details unless you explicitly choose a paid plan where one is offered.
You can cancel your subscription at any time from your account. Cancellation stops any future renewal and there is no cancellation fee. You keep access to your Organization for the remainder of any active period.
If and when paid plans become available, the refund eligibility and any applicable refund window will be described clearly at the point of purchase, before you pay. Where mandatory consumer-protection law gives you statutory cancellation or withdrawal rights, those rights apply in addition to this policy.
You can request a plan change from your account, and changes take effect when approved. Downgrades apply according to the terms of the plan you move to. Changing plans does not by itself create a refund unless stated at the point of purchase or required by law.
After cancellation, your Business Data is handled in accordance with our Privacy Policy. We recommend requesting an export before, or shortly after, cancelling so you retain a copy of your records.
For any billing or cancellation question, contact support@ulkaerp.com and we will help.
Last updated: September 2026. Questions about this policy? Contact support@ulkaerp.com.